[yitzchak]

Job Description
Job Summary: Weekend shift Computer Operator; Provides monitoring of enterprise-wide computer systems operations on multiple platforms to ensure system performance and availability meets service level agreements. Provides first and second tier support for systems. Adheres to established procedures and demonstrates solid knowledge of server/mainframe fundamentals to ensure timely recovery of system outages. Functional Responsibilities: Provides operation and monitoring of enterprise-wide systems, comprising multi-technology computing platforms including mainframe and various flavors of servers, to ensure a stable operating environment for maximum service availability and performance. Following standard operating procedures, performs level 1 problem determination; researches problems reported by the Help Desk; performs triage as appropriate. Maintains documentation and works to follow-up with open incidents and problems.

My resume
Ensure all operating systems and on-lines networks are functioning efficiently and normally. Utilize TSO, IFPF, Tmon and Omegamon tools to monitor systems resources and availability. Escalate any systems and networks problems to the appropriate groups timely. Initiate Tech Bridge or Service Restoration Bridge and describe incident reports as needed. Issue console commands to resolve any systems interventions. Monitor Ups server and record data center temperature and humidity according to core procedure. Utilize Zeke and Zebb automated scheduling tools to monitor and track batch jobs performance. Escalate abend jobs and create incident report according to procedures. Perform daily shift turnover log. Pull, pack, and file tapes and perform Tape Library works as needed.

[frang]

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